Roles, Responsibilities & Professional Conduct

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About Course

Course Code: PSF-102

Program: GovSphere

Academy: Foundations of Public Service

Develop public servants’ understanding of their roles, responsibilities, authority, boundaries, and professional expectations within government. This course helps learners perform their duties responsibly, work effectively within institutional structures, and uphold professional standards in daily public service.

Learning Outcomes

  • Explain the role and responsibility of public servants
  • Distinguish between authority, accountability, and responsibility
  • Apply professional conduct standards in public service
  • Work effectively within government structures and reporting lines
  • Maintain appropriate boundaries in decision-making and service delivery
  • Strengthen reliability, discipline, and professionalism in daily work

Learning Experience: Video lessons, audio deep dives, Putting It All Together audio lessons, study guides, workbooks and activities, knowledge checks, and discussion forums.

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What Will You Learn?

  • Explain the role and responsibility of public servants; Distinguish between authority, accountability, and responsibility; Apply professional conduct standards in public service; Work effectively within government structures and reporting lines; Maintain appropriate boundaries in decision-making and service delivery; Strengthen reliability, discipline, and professionalism in daily work

Course Content

Understanding the Role of Public Servants
This module introduces Understanding the Role of Public Servants within Roles, Responsibilities & Professional Conduct. Introduce the role of public servants and their contribution to government effectiveness and citizen trust. Learners explore The Role of Public Servants in Government, Public Servants as Representatives of the State, Serving Citizens and Public Institutions, and Public Service Mindset and Duty.

  • The Role of Public Servants in Government
    07:51
  • Public Servants as Representatives of the State
    07:51
  • Serving Citizens and Public Institutions
    07:51
  • Public Service Mindset and Duty
    07:51
  • Putting It All Together

Responsibilities, Authority & Accountability
This module introduces Responsibilities, Authority & Accountability within Roles, Responsibilities & Professional Conduct. Clarify the relationship between assigned responsibilities, delegated authority, and accountability for outcomes. Learners explore Understanding Responsibilities in Public Service, Authority, Delegation & Decision Rights, Accountability for Actions and Outcomes, and Managing Commitments and Public Duties.

Professional Conduct in Government
This module introduces Professional Conduct in Government within Roles, Responsibilities & Professional Conduct. Build awareness of expected professional behavior, workplace standards, and conduct expectations. Learners explore Standards of Professional Conduct, Respect, Courtesy & Public Service Etiquette, Confidentiality and Responsible Information Handling, and Avoiding Misconduct and Unprofessional Behavior.

Working Within Government Systems
This module introduces Working Within Government Systems within Roles, Responsibilities & Professional Conduct. Help learners understand reporting lines, institutional procedures, and effective coordination within government. Learners explore Understanding Reporting Lines and Hierarchies, Following Policies, Procedures and Regulations, Working Across Departments and Agencies, and Escalation, Approval and Decision-Making Protocols.

Building Professional Reliability
This module introduces Building Professional Reliability within Roles, Responsibilities & Professional Conduct. Strengthen habits of reliability, discipline, ownership, and consistent professional performance. Learners explore Reliability and Dependability in Public Service, Managing Workload and Public Commitments, Ownership, Initiative and Follow-Through, and Personal Professional Development Plan.

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