{"id":29342,"date":"2026-07-24T08:05:32","date_gmt":"2026-07-24T08:05:32","guid":{"rendered":"https:\/\/gov.xtralesson.com\/programmes\/"},"modified":"2026-08-13T08:00:48","modified_gmt":"2026-08-13T08:00:48","slug":"programmes","status":"publish","type":"page","link":"https:\/\/gov.xtralesson.com\/fr\/programmes\/","title":{"rendered":"Programmes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29342\" class=\"elementor elementor-29342 elementor-28883\">\n\t\t\t\t<div class=\"elementor-element elementor-element-355589c4 e-flex e-con-boxed e-con e-parent\" data-id=\"355589c4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-327c55de e-con-full e-flex e-con e-child\" data-id=\"327c55de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65308a07 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"65308a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Acad\u00e9mie de d\u00e9veloppement des comp\u00e9tences pour la fonction publique et le gouvernement<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-403b29d elementor-widget elementor-widget-hfe-infocard\" data-id=\"403b29d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-infocard.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"hfe-infocard\">\n\t\t\t\t\t\t\t\t\t<div class=\"hfe-infocard-title-wrap\">\n\t\t\t\t<h2 class=\"hfe-infocard-title elementor-inline-editing\" data-elementor-setting-key=\"infocard_title\" data-elementor-inline-editing-toolbar=\"basic\" >Programmes xtraLesson Public<\/h2>\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"hfe-infocard-text-wrap\">\n\t\t\t\t<div class=\"hfe-infocard-text elementor-inline-editing\" data-elementor-setting-key=\"infocard_description\" data-elementor-inline-editing-toolbar=\"advanced\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48311692 e-flex e-con-boxed e-con e-child\" data-id=\"48311692\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-daa281b elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"daa281b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#programs-section\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explorer les programmes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d4f4125 e-flex e-con-boxed e-con e-parent\" data-id=\"4d4f4125\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7268af2 e-con-full e-flex e-con e-child\" data-id=\"7268af2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52f5b5aa elementor-widget elementor-widget-heading\" data-id=\"52f5b5aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Apprentissage pratique de la fonction publique pour un gouvernement centr\u00e9 sur le citoyen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fa3080b e-con-full e-flex e-con e-child\" data-id=\"2fa3080b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66ea7d3f elementor-widget elementor-widget-text-editor\" data-id=\"66ea7d3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>xtraLesson Public est organis\u00e9 en 6 piliers de d\u00e9veloppement de la fonction publique et 40 cours pratiques con\u00e7us pour aider les fonctionnaires, les professionnels du gouvernement, les superviseurs, les gestionnaires, les \u00e9quipes de premi\u00e8re ligne et les dirigeants du secteur public \u00e0 renforcer la prestation de services, la gouvernance, la pr\u00e9paration num\u00e9rique, les op\u00e9rations, le leadership, la communication publique et la confiance des citoyens.<\/p><p>Utilisez cette page pour explorer les piliers de Public et choisir les cours qui correspondent \u00e0 votre r\u00f4le, votre d\u00e9partement, votre responsabilit\u00e9 de service ou votre objectif de d\u00e9veloppement professionnel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c59efa0 e-flex e-con-boxed e-con e-parent\" data-id=\"c59efa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0ad3363 e-con-full e-flex e-con e-child\" data-id=\"0ad3363\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45901fb elementor-widget elementor-widget-heading\" data-id=\"45901fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment Public est organis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9715cc1 e-con-full e-flex e-con e-child\" data-id=\"9715cc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-730fb32 elementor-widget elementor-widget-text-editor\" data-id=\"730fb32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chaque pilier se concentre sur un domaine cl\u00e9 des comp\u00e9tences de la fonction publique :<\/p><ul data-spread=\"false\"><li>Fondements de la fonction publique, \u00e9thique, responsabilit\u00e9 et gouvernance<\/li><li>Excellence des services centr\u00e9s sur le citoyen et services publics accessibles<\/li><li>Gouvernement num\u00e9rique, innovation, donn\u00e9es, IA, cybers\u00e9curit\u00e9 et gouvernement intelligent<\/li><li>Op\u00e9rations, am\u00e9lioration des processus, performance, rapports et optimisation des services<\/li><li>Leadership dans le secteur public, gouvernance, transformation et gestion des parties prenantes<\/li><li>Engagement communautaire, communication publique, relations m\u00e9dias et retour d&#8217;information des citoyens<\/li><\/ul><p>Vous pouvez vous inscrire \u00e0 des cours individuels, suivre un parcours d&#8217;apprentissage recommand\u00e9 ou suivre les cours assign\u00e9s par votre minist\u00e8re, agence, d\u00e9partement, institution, centre de formation ou coordinateur de programme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ab88ae6 e-flex e-con-boxed e-con e-parent\" data-id=\"3ab88ae6\" data-element_type=\"container\" data-e-type=\"container\" id=\"programs-section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-209fe8ee e-con-full e-flex e-con e-child\" data-id=\"209fe8ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7854f7e6 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7854f7e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Explorer les programmes xtraLesson Public<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40440c3e elementor-widget__width-inherit elementor-widget elementor-widget-toggle\" data-id=\"40440c3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1071\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1071\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pilier 1 : Fondements de la fonction publique<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1071\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1071\"><\/p>\n<p><strong>Construire des bases solides dans la fonction publique, la gouvernance et la valeur publique<\/strong><\/p>\n<p class=\"isSelectedEnd\">Ce pilier aide les fonctionnaires \u00e0 comprendre l&#8217;objectif de la fonction publique, la gouvernance, la conduite professionnelle, l&#8217;\u00e9thique, l&#8217;int\u00e9grit\u00e9, la responsabilit\u00e9, la transparence, la confiance du public, les principes fondamentaux des politiques, les structures gouvernementales, les cadres juridiques, les attentes des citoyens et la cr\u00e9ation de valeur publique.<\/p>\n<p class=\"isSelectedEnd\">Il est id\u00e9al pour les nouveaux fonctionnaires, les cohortes d&#8217;int\u00e9gration, les \u00e9quipes administratives, les employ\u00e9s de premi\u00e8re ligne et les professionnels du secteur public qui souhaitent renforcer leurs fondements dans la fonction publique.<\/p>\n<p class=\"isSelectedEnd\"><strong>Cours inclus :<\/strong><\/p>\n<ol data-spread=\"false\">\n<li>\n<p>Introduction \u00e0 la fonction publique et \u00e0 la gouvernance<\/p>\n<\/li>\n<li>\n<p>R\u00f4les, responsabilit\u00e9s et conduite professionnelle<\/p>\n<\/li>\n<li>\n<p>\u00c9thique, int\u00e9grit\u00e9 et lutte contre la corruption dans le secteur public<\/p>\n<\/li>\n<li>\n<p>Responsabilit\u00e9, transparence et confiance du public<\/p>\n<\/li>\n<li>\n<p>Fondamentaux des politiques publiques et de la prise de d\u00e9cision gouvernementale<\/p>\n<\/li>\n<li>\n<p>Structures gouvernementales et cadres juridiques et r\u00e9glementaires<\/p>\n<\/li>\n<li>\n<p>Attentes des citoyens et cr\u00e9ation de valeur publique<\/p>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\"><strong>Id\u00e9al pour :<\/strong> Nouveaux fonctionnaires, cohortes d&#8217;int\u00e9gration, \u00e9quipes administratives, personnel de premi\u00e8re ligne, \u00e9quipes de soutien aux politiques, \u00e9quipes de gouvernance et professionnels du secteur public renfor\u00e7ant leur connaissance de base de la fonction publique.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1072\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1072\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pilier 2 : Excellence des services centr\u00e9s sur le citoyen<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1072\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1072\"><p><strong>Fournir de meilleurs services publics, plus accessibles et plus r\u00e9actifs<\/strong><\/p>\n<p class=\"isSelectedEnd\">Ce pilier aide les fonctionnaires \u00e0 am\u00e9liorer l&#8217;exp\u00e9rience citoyenne, la qualit\u00e9 des services, la communication, le traitement des plaintes, le r\u00e9tablissement du service, l&#8217;intelligence \u00e9motionnelle, l&#8217;accessibilit\u00e9, l&#8217;inclusion et la prestation \u00e9quitable des services publics.<\/p>\n<p class=\"isSelectedEnd\">Il est con\u00e7u pour les \u00e9quipes qui interagissent avec les citoyens, les r\u00e9sidents, les usagers des services, les communaut\u00e9s ou les parties prenantes internes du gouvernement.<\/p>\n<p class=\"isSelectedEnd\"><strong>Cours inclus :<\/strong><\/p>\n<ol data-spread=\"false\">\n<li>\n<p>Principes du service centr\u00e9 sur le citoyen<\/p>\n<\/li>\n<li>\n<p>Excellence du service \u00e0 la client\u00e8le dans le gouvernement<\/p>\n<\/li>\n<li>\n<p>R\u00e9solution des plaintes et r\u00e9tablissement du service<\/p>\n<\/li>\n<li>\n<p>Normes de prestation de services, indicateurs de performance et gestion de la qualit\u00e9<\/p>\n<\/li>\n<li>\n<p>Comp\u00e9tences en communication pour les fonctionnaires<\/p>\n<\/li>\n<li>\n<p>Intelligence \u00e9motionnelle et relations professionnelles<\/p>\n<\/li>\n<li>\n<p>Services publics inclusifs, accessibles et \u00e9quitables<\/p>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\"><strong>Id\u00e9al pour :<\/strong> \u00c9quipes de service de premi\u00e8re ligne, centres de services aux citoyens, centres d&#8217;appels, \u00e9quipes de traitement des plaintes, \u00e9quipes de qualit\u00e9 des services, services en contact avec les citoyens et employ\u00e9s gouvernementaux en contact avec le public.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1073\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1073\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pilier 3 : Gouvernement num\u00e9rique et innovation<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1073\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1073\"><p><strong>D\u00e9velopper la confiance num\u00e9rique pour la fonction publique moderne<\/strong><\/p>\n<p class=\"isSelectedEnd\">Ce pilier aide les fonctionnaires \u00e0 comprendre le gouvernement num\u00e9rique, la conception de services num\u00e9riques, l&#8217;exp\u00e9rience utilisateur, la litt\u00e9ratie des donn\u00e9es, la prise de d\u00e9cision fond\u00e9e sur des preuves, la sensibilisation \u00e0 l&#8217;IA, la cybers\u00e9curit\u00e9, la protection de la vie priv\u00e9e, l&#8217;\u00e9thique num\u00e9rique, l&#8217;automatisation, l&#8217;innovation et le gouvernement intelligent.<\/p>\n<p class=\"isSelectedEnd\">Il soutient les \u00e9quipes du secteur public impliqu\u00e9es dans la modernisation des services, la transformation num\u00e9rique, l&#8217;innovation, les donn\u00e9es, la prestation de services ax\u00e9e sur la technologie ou l&#8217;adoption responsable du num\u00e9rique.<\/p>\n<p class=\"isSelectedEnd\"><strong>Cours inclus :<\/strong><\/p>\n<ol data-spread=\"false\">\n<li>\n<p>Introduction au gouvernement num\u00e9rique<\/p>\n<\/li>\n<li>\n<p>Conception de services num\u00e9riques et exp\u00e9rience utilisateur<\/p>\n<\/li>\n<li>\n<p>Litt\u00e9ratie des donn\u00e9es et prise de d\u00e9cision fond\u00e9e sur des preuves<\/p>\n<\/li>\n<li>\n<p>Sensibilisation \u00e0 l&#8217;IA et applications pratiques dans le gouvernement<\/p>\n<\/li>\n<li>\n<p>Cybers\u00e9curit\u00e9, protection de la vie priv\u00e9e et \u00e9thique num\u00e9rique<\/p>\n<\/li>\n<li>\n<p>Innovation, automatisation et gouvernement intelligent<\/p>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\"><strong>Id\u00e9al pour :<\/strong> \u00c9quipes de gouvernement num\u00e9rique, \u00e9quipes de modernisation des services, \u00e9quipes de transformation, \u00e9quipes d&#8217;innovation, \u00e9quipes de donn\u00e9es et de rapports, services informatiques et fonctionnaires se pr\u00e9parant au changement vers le gouvernement num\u00e9rique.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1074\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1074\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pilier 4 : Gestion des op\u00e9rations, des processus et de la performance<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1074\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1074\"><p><strong>Am\u00e9liorer les op\u00e9rations du secteur public, les rapports et la performance de la prestation de services<\/strong><\/p>\n<p class=\"isSelectedEnd\">Ce pilier soutient les fonctionnaires et les \u00e9quipes gouvernementales avec des comp\u00e9tences pratiques en gestion des op\u00e9rations, am\u00e9lioration des processus, gouvernement lean, gestion de la performance, syst\u00e8mes d&#8217;indicateurs de performance, rapports, documentation, excellence administrative, sensibilisation aux risques, sensibilisation aux ressources, sensibilisation au budget, am\u00e9lioration continue et optimisation de la prestation de services.<\/p>\n<p class=\"isSelectedEnd\">Il est utile pour les \u00e9quipes responsables des op\u00e9rations internes, de la qualit\u00e9 des services, du suivi des performances, de la documentation et de l&#8217;am\u00e9lioration des processus.<\/p>\n<p class=\"isSelectedEnd\"><strong>Cours inclus :<\/strong><\/p>\n<ol data-spread=\"false\">\n<li>\n<p>Gestion des op\u00e9rations du secteur public<\/p>\n<\/li>\n<li>\n<p>Am\u00e9lioration des processus et gouvernement lean<\/p>\n<\/li>\n<li>\n<p>Gestion de la performance et syst\u00e8mes d&#8217;indicateurs de performance<\/p>\n<\/li>\n<li>\n<p>Rapports, documentation et excellence administrative<\/p>\n<\/li>\n<li>\n<p>Sensibilisation aux risques, aux ressources et au budget<\/p>\n<\/li>\n<li>\n<p>Am\u00e9lioration continue et optimisation de la prestation de services<\/p>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\"><strong>Id\u00e9al pour :<\/strong> \u00c9quipes d&#8217;op\u00e9rations, \u00e9quipes administratives, \u00e9quipes de rapports, \u00e9quipes de qualit\u00e9 des services, \u00e9quipes d&#8217;am\u00e9lioration des processus, \u00e9quipes de performance, coordinateurs de d\u00e9partement et \u00e9quipes de soutien \u00e0 la prestation de services.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1075\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1075\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pilier 5 : Leadership et gouvernance dans le secteur public<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1075\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1075\"><p><strong>Diriger des \u00e9quipes, la transformation, la gouvernance et la prestation de valeur publique<\/strong><\/p>\n<p class=\"isSelectedEnd\">Ce pilier d\u00e9veloppe les superviseurs, gestionnaires, chefs d&#8217;\u00e9quipe, chefs de service et leaders \u00e9mergents du secteur public avec des comp\u00e9tences pratiques en leadership, pens\u00e9e strat\u00e9gique, planification, prise de d\u00e9cision, r\u00e9solution de probl\u00e8mes, gestion du changement, gestion des parties prenantes, gouvernance collaborative, leadership en situation de crise, r\u00e9silience, supervision et leadership \u00e9thique.<\/p>\n<p class=\"isSelectedEnd\">Il soutient les dirigeants responsables des personnes, de la performance, de la transformation, de la gouvernance, de l&#8217;am\u00e9lioration institutionnelle ou de la prestation de valeur publique.<\/p>\n<p class=\"isSelectedEnd\"><strong>Cours inclus :<\/strong><\/p>\n<ol data-spread=\"false\">\n<li>\n<p>Leadership dans le gouvernement<\/p>\n<\/li>\n<li>\n<p>Pens\u00e9e strat\u00e9gique et planification dans le secteur public<\/p>\n<\/li>\n<li>\n<p>Prise de d\u00e9cision et r\u00e9solution de probl\u00e8mes dans le gouvernement<\/p>\n<\/li>\n<li>\n<p>Gestion du changement et leadership transformationnel<\/p>\n<\/li>\n<li>\n<p>Gestion des parties prenantes et gouvernance collaborative<\/p>\n<\/li>\n<li>\n<p>Leadership en situation de crise et gouvernement r\u00e9silient<\/p>\n<\/li>\n<li>\n<p>Gouvernance, supervision et leadership \u00e9thique<\/p>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\"><strong>Id\u00e9al pour :<\/strong> Superviseurs, gestionnaires, chefs d&#8217;\u00e9quipe, chefs de service, leaders \u00e9mergents du secteur public, leaders de la transformation, \u00e9quipes de gouvernance et professionnels se pr\u00e9parant \u00e0 des responsabilit\u00e9s de leadership.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1076\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1076\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pilier 6 : Engagement communautaire et communication publique<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1076\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1076\"><p><strong>Communiquer clairement, engager les communaut\u00e9s et renforcer la confiance du public<\/strong><\/p>\n<p class=\"isSelectedEnd\">Ce pilier aide les fonctionnaires et les \u00e9quipes gouvernementales \u00e0 d\u00e9velopper des comp\u00e9tences en communication publique, engagement communautaire, participation publique, gestion des attentes, relations m\u00e9dias, affaires publiques, communication de crise, gestion de la r\u00e9putation, engagement sur les r\u00e9seaux sociaux, engagement num\u00e9rique, gouvernement ouvert, transparence et retour d&#8217;information des citoyens.<\/p>\n<p class=\"isSelectedEnd\">Il est con\u00e7u pour les \u00e9quipes responsables de la communication avec les citoyens, les communaut\u00e9s, les m\u00e9dias, les parties prenantes et le grand public.<\/p>\n<p class=\"isSelectedEnd\"><strong>Cours inclus :<\/strong><\/p>\n<ol data-spread=\"false\">\n<li>\n<p>Strat\u00e9gies de communication publique<\/p>\n<\/li>\n<li>\n<p>Engagement communautaire et participation<\/p>\n<\/li>\n<li>\n<p>Gestion des attentes du public<\/p>\n<\/li>\n<li>\n<p>Relations m\u00e9dias et affaires publiques<\/p>\n<\/li>\n<li>\n<p>Communication de crise et gestion de la r\u00e9putation<\/p>\n<\/li>\n<li>\n<p>R\u00e9seaux sociaux et engagement num\u00e9rique pour le gouvernement<\/p>\n<\/li>\n<li>\n<p>Gouvernement ouvert, transparence et retour d&#8217;information des citoyens<\/p>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\"><strong>Id\u00e9al pour :<\/strong> \u00c9quipes de communication publique, \u00e9quipes de relations m\u00e9dias, \u00e9quipes d&#8217;affaires publiques, \u00e9quipes d&#8217;engagement communautaire, \u00e9quipes de r\u00e9seaux sociaux, \u00e9quipes de retour d&#8217;information des citoyens et dirigeants responsables de la confiance du public.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1077\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1077\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Choisir le bon cours<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1077\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1077\"><p class=\"isSelectedEnd\">Vous pouvez commencer en fonction de votre r\u00f4le actuel ou de votre objectif de d\u00e9veloppement :<\/p>\n<p class=\"isSelectedEnd\"><strong>Nouveau dans la fonction publique ?<\/strong><br \/>Commencez par <strong>Fondements de la fonction publique<\/strong>.<\/p>\n<p class=\"isSelectedEnd\"><strong>Vous servez directement les citoyens ?<\/strong><br \/>Commencez par <strong>Excellence des services centr\u00e9s sur le citoyen<\/strong>.<\/p>\n<p class=\"isSelectedEnd\"><strong>Vous travaillez avec les services num\u00e9riques, les donn\u00e9es, l&#8217;IA ou l&#8217;innovation ?<\/strong><br \/>Commencez par <strong>Gouvernement num\u00e9rique et innovation<\/strong>.<\/p>\n<p class=\"isSelectedEnd\"><strong>Vous soutenez les op\u00e9rations, les rapports, la performance ou l&#8217;am\u00e9lioration des processus ?<\/strong><br \/>Commencez par <strong>Gestion des op\u00e9rations, des processus et de la performance<\/strong>.<\/p>\n<p class=\"isSelectedEnd\"><strong>Vous supervisez des \u00e9quipes ou vous pr\u00e9parez au leadership ?<\/strong><br \/>Commencez par <strong>Leadership et gouvernance dans le secteur public<\/strong>.<\/p>\n<p class=\"isSelectedEnd\"><strong>Vous travaillez dans la communication publique, les m\u00e9dias ou l&#8217;engagement communautaire ?<\/strong><br \/>Commencez par <strong>Engagement communautaire et communication publique<\/strong>.<\/p>\n<div contenteditable=\"false\">\n<hr \/>\n<\/div>\n<h2> <\/h2>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66f2d14c e-flex e-con-boxed e-con e-parent\" data-id=\"66f2d14c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1c860d06 e-con-full e-flex e-con e-child\" data-id=\"1c860d06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1f7374bc e-con-full e-flex e-con e-child\" data-id=\"1f7374bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4cb589ad e-con-full e-flex e-con e-child\" data-id=\"4cb589ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a76e905 uni-orange-divider elementor-widget-divider--separator-type-pattern elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4a76e905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;none&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 24 24&#039; fill=&#039;black&#039; stroke=&#039;none&#039;%3E%3Cpolygon points=&#039;9.4,2 24,2 14.6,21.6 0,21.6&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14126941 elementor-widget elementor-widget-heading\" data-id=\"14126941\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Fonction publique<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a736a8 elementor-widget elementor-widget-text-editor\" data-id=\"6a736a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"77\" data-end=\"219\">Renforcer le professionnalisme, la conduite \u00e9thique, la responsabilit\u00e9 et l&#8217;engagement \u00e0 cr\u00e9er de la valeur pour les citoyens et les communaut\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51b5dc20 e-con-full e-flex e-con e-child\" data-id=\"51b5dc20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-447c12f2 uni-orange-divider elementor-widget-divider--separator-type-pattern elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"447c12f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;none&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 24 24&#039; fill=&#039;black&#039; stroke=&#039;none&#039;%3E%3Cpolygon points=&#039;9.4,2 24,2 14.6,21.6 0,21.6&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e3babec elementor-widget elementor-widget-heading\" data-id=\"2e3babec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">R\u00e9sultats pour les citoyens<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5113a0c8 elementor-widget elementor-widget-text-editor\" data-id=\"5113a0c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Am\u00e9liorer la prestation de services, l&#8217;exp\u00e9rience citoyenne, la communication publique, l&#8217;engagement communautaire et la r\u00e9activit\u00e9 institutionnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70b441d e-con-full e-flex e-con e-child\" data-id=\"70b441d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ccd6bc9 uni-orange-divider elementor-widget-divider--separator-type-pattern elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4ccd6bc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;none&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 24 24&#039; fill=&#039;black&#039; stroke=&#039;none&#039;%3E%3Cpolygon points=&#039;9.4,2 24,2 14.6,21.6 0,21.6&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20094bc elementor-widget elementor-widget-heading\" data-id=\"20094bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Transformation du gouvernement\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6909fc01 elementor-widget elementor-widget-text-editor\" data-id=\"6909fc01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9velopper des comp\u00e9tences pratiques en mati\u00e8re de gouvernement num\u00e9rique, d&#8217;op\u00e9rations, de gestion de la performance, de leadership et d&#8217;am\u00e9lioration institutionnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30fa7052 e-con-full e-flex e-con e-child\" data-id=\"30fa7052\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-237679fe elementor-widget elementor-widget-heading\" data-id=\"237679fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Comp\u00e9tences en mati\u00e8re de fonction publique et de gouvernement<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eea4182 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fa-caret-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Commencer l'apprentissage<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Acad\u00e9mie de d\u00e9veloppement des comp\u00e9tences pour la fonction publique et le gouvernement Programmes xtraLesson Public Explorer les programmes Apprentissage pratique de la fonction publique pour un gouvernement centr\u00e9 sur le citoyen xtraLesson Public est organis\u00e9 en 6 piliers de d\u00e9veloppement de la fonction publique et 40 cours pratiques con\u00e7us pour aider les fonctionnaires, les professionnels 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