Introduction to Public Service & Governance

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About Course

Course Code: PSF-101

Program: GovSphere

Academy: Foundations of Public Service

Provide public servants with a foundational understanding of public service, governance principles, government institutions, citizen responsibilities, and the role of public sector organizations in national development. The course establishes the professional mindset, values, and knowledge required to serve citizens effectively and contribute to good governance.

Learning Outcomes

  • Explain the purpose and importance of public service
  • Understand governance principles and government structures
  • Demonstrate awareness of public service values and responsibilities
  • Recognize the role of public institutions in national development
  • Apply citizen-centered thinking in public service delivery
  • Support accountability, professionalism, and ethical conduct

Learning Experience: Video lessons, audio deep dives, Putting It All Together audio lessons, study guides, workbooks and activities, knowledge checks, and discussion forums.

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What Will You Learn?

  • Explain the purpose and importance of public service; Understand governance principles and government structures; Demonstrate awareness of public service values and responsibilities; Recognize the role of public institutions in national development; Apply citizen-centered thinking in public service delivery; Support accountability, professionalism, and ethical conduct

Course Content

Understanding Public Service
This module introduces Understanding Public Service within Introduction to Public Service & Governance. Introduce the concept, purpose, evolution, and societal importance of public service. Learners explore What is Public Service?, Purpose & Functions of Government Services, Public Service and National Development, and Evolution of Modern Public Service.

  • What is Public Service?
    07:51
  • Purpose & Functions of Government Services
    07:51
  • Public Service and National Development
    07:51
  • Evolution of Modern Public Service
    07:51
  • Putting It All Together

Understanding Governance
This module introduces Understanding Governance within Introduction to Public Service & Governance. Develop foundational understanding of governance and the principles that support effective government. Learners explore Understanding Governance, Principles of Good Governance, Governance, Accountability & Transparency, and Governance and Public Trust.

Government Institutions & Public Administration
This module introduces Government Institutions & Public Administration within Introduction to Public Service & Governance. Explain the structure, functions, and relationships of government institutions. Learners explore Structure of Government Institutions, Roles of Ministries, Agencies & Authorities, Public Administration Fundamentals, and Coordination Across Government.

Public Service Values & Professional Conduct
This module introduces Public Service Values & Professional Conduct within Introduction to Public Service & Governance. Strengthen understanding of public service ethics, professionalism, and responsibility. Learners explore Core Public Service Values, Responsibilities of Public Servants, Professional Conduct in Government, and Ethics in Daily Public Service.

Citizens, Communities & Public Value
This module introduces Citizens, Communities & Public Value within Introduction to Public Service & Governance. Develop a citizen-centered mindset and understanding of public value creation. Learners explore Understanding Citizen Expectations, Public Value Creation, Building Trust Through Public Service, and Citizen-Centered Public Services.

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